SALES TERMS
The conditions of sale and refund apply to purchases (“Vouchers”) markings and scheduling various activities, experiences, and adventures of business partners (“Partners”) of Madeira.Best.
Purchase vouchers – Terms and Conditions
Purchase vouchers can only be performed by users “BEST”. To be customer / user must register an account on www.madeira.best Vouchers may only be used for specific activities offered by “partners”. Limit (1) voucher per rescue unit. Only one voucher may be used per order, except as otherwise specified by the seller / prescriber. Vouchers have no cash value. If used for items with lower value, Madeira.Best will not carry out any return. Returns made by the sellers / prescribers are at your sole responsibility. To cash a voucher for less than the amount stipulated in this Voucher, there is no right to a credit or cash or a Voucher, unless expected / stipulated in national legislation. Only have the right to return, as referred to above is the amount paid by a voucher exceeds the discounted value. Violate that redemptions are the sole responsibility of each vendor / prescriber (and never the Madeira.Best). Vouchers can not be combined with other vouchers, third party certificates, coupons, or promotions, unless it is otherwise specified by the seller / Prescriber service. The Madeira.Best and sellers / prescribers are not under any circumstances responsible for lost or stolen Vouchers or by the Voucher reference numbers.
General Returns
Unless specifically mentioned in the ‘Special Conditions’ of an experiment specifies if the customer wishes to change the experience, write an email to info@madeira.best and within ten (10) days Madeira.Best return the amount paid by any voucher that has not been used by the original form of payment. For experiments ‘Getaway’ requiring you to select a specific date or period how long you can use the voucher, you can return your voucher which was not used and get full refund within 24 hours from the time of purchase. After the purchase is effected the Madeira.Best can not guarantee any returns, except those set out in ‘Terms of Sale’.
100% Satisfaction Guarantee Madeira.Best
We want to ensure every client has an exceptional experience. If experience that bought in Madeira.Best not as described on our website, please contact us, ground dissatisfaction and we guarantee the return.
Bankruptcy or foreclosure of Seller’s company/Prescriber
The Madeira.Best will honor your request for a refund in the eventual case of a seller / prescriber fail or terminate your company before the expiration date of the voucher.
Issues with vendors / prescribers
If you have difficulty using your purchase, please contact us at the number (+351) 291 648 620 or send us an email to info@madeira.best, and our team will do everything in their power to resolve the situation without delay. Additionally, Madeira.Best will always honor your request for a refund before the expiry date of your voucher.
Validity of the Voucher
The expiry date of your voucher is listed in the section of the ‘Special Conditions’ web page of the experience. Once your Voucher achieve the shelf life, loses its value, and Madeira.Best may not issue a refund. But the partner / service provider is responsible for allowing you to use the voucher for at least the amount paid, even after the promotional value has expired. What does this mean? Vouchers have two separate values:
a) the “amount paid”
b) “promotional value”.
The “promotional value” is the additional value beyond the amount paid. For example, if you pay € 20.00 for a Voucher will be entitled to € 50.00 services from a seller / promoter / agent, the amount paid is € 20,00 (this figure does not expire until used or returned) and the promotional value is € 30.00 (this value expires on the date indicated on the voucher, except when the expiration date of the promotional value prohibited by law).
Scheduling offers
No full or partial refund is made to customers who fail with the request to use an experience of scheduling offers the date (s) specified on the voucher. If for some reason the experience of scheduling offers is canceled or rescheduled by Madeira.Best or by the seller / promoter / agent, Madeira.Best send an e-mail to notify such cancellation or rescheduling. If the experience of scheduling offers is rescheduled, the email will include the new date for this experience. If you do not have availability on the new date specified for the experience, you will be entitled to a refund of the amount paid, made the request. But if the experience specifies that date is canceled and not rescheduled for the Madeira.Best will automatically return the amount paid.
Madeira.Best payments
For Madeira.Best Payments, the Company accepts payments by the payments stipulated in respect of payments screen. Costs occur at the time of purchase or shortly thereafter. The Company does not accept payment by ways other than those specified in respect of payments screen. You agree to pay for their purchases through the ‘Payments Madeira.Best’ and agree that the Company may charge payments by user-selected payment instruments to collect such payments.
Madeira.Best returns, cancellations, reservation changes.
This section explains that returns, cancellations and Company reserve changes related to reserves and marking activities, adventures and experiences (“Experiences”) through the Payments Madeira.Best. No refund will be made after the occurrence of a scheduled experience regardless of user have attended or not, except those described in Madeira.Best 100% Satisfaction Guarantee described in the above-mentioned Vouchers Purchase.
Payment service charges levied by Madeira.Best payments are not returnable. Cancellations of an experiment carried out 72 hours in advance of the start of the experiment, as listed in the user’s confirmation email, you will receive a return by the Company. No refund for cancellations made less than 72 hours before the start of the experiment, unless specified otherwise herein. Any changes to the date or time of marked experiences are subject to the availability of sellers / promoters / agents. Up to 72 hours before the scheduled and subject to availability experience, you can change the date and time of experience at no extra cost. If unavailable, you may still have the right to cancel and receive a refund as described in this section. Up to 72 hours prior experience marked by the seller / promoter / agent, you can change the date or time of experience in certain circumstances and subject to availability, however, charges may be applied. To change the date or time of the user experience 72 hours of the scheduled time for the experience, you waive any right to return within this section.
Others
Users are responsible for paying any taxes to the Government awarded for the use of this Service, including but not limited to, sales, use or value-added taxes. In the event the Company is required to receive these taxes, the applicable fee will be added to the bill to charge to the user.
YOU AGREE WITH ANY OF DELIVERY RELATED DISPUTES WITH CHARGES ACCOUNT USER IN WRITING TO THE COMPANY WITHIN THIRTY (30) DAYS AFTER THE DATE OF COLLECTION, OTHERWISE THIS CONFLICT CASE WILL NOT BE waived and THIS COLLECTION WILL BE FINAL AND NOT SUBJECT TO ANY RIGHT OF REPLY. YOU ALSO AGREE IN GOOD FAITH THAT WILL ATTEMPTING TO RESOLVE DISPUTES DIRECTLY WITH THE COMPANY BEFORE YOU APPLY TO ANOTHER RESOLUTION METHOD OR CONFLICT RESOLUTION MECHANISMS, INCLUDING BUT NOT LIMITED TO PAYMENT PROCESSOR TO chargebacks BROADCAST REQUEST YOU.