Funchal, March 23, 2016

IN CASE OF DISPUTE THE CONSUMER MAY APPEAL TO AN ALTERNATIVE DISPUTE RESOLUTION ENTITY:

Consumer Arbitration Center for the Autonomous Region of Madeira (CACCRAM)

Rua Direita, 27 - 1st floor,

9050-450 Funchal

Telephone: 291 750 330;

Fax: 291 750 339

E-mail: centroarbitragem.sras@gov-madeira.pt

List of Alternative Dispute Resolution Entities (ADR) (created in accordance with Article 20 of Directive 2013/11 / EU)

This list is part of the first set of ADR entities that have already been communicated to the European Commission, pursuant to paragraph 2 of article 17 of Law no. 144/2015 of 8 September.

CASA - Automotive Sector Arbitration Center

Lisbon Consumer Conflict Arbitration Center

Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal

CIAB - Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal)

CIMPAS - Insurance Information, Mediation and Ombudsman Center

CNIACC - National Center for Consumer Conflict Information and Arbitration

Consumer Disputes Arbitration Center of the District of Coimbra

Algarve Consumer Conflict Information, Mediation and Arbitration Center

Porto Consumer and Arbitration Information Center