Terms & Conditions (“Terms”)
Updated on: October 07, 2015
The following use terms and conditions (“Agreement”) govern the entire use of the madeira.best website (“Site”) and the products and services available on the site (together with the site, the “Service” provided).
Some of the aspects of the Service allow and/or are related to the bookings and scheduling of several activities, experiences and adventures. The Service is detained and operated by Land & Sea, Lda (“Company”). The service provided to the user (“User”) is subject to the users approval of the governing terms, without any modifications to the terms and conditions here stated, as well as all the other operational rules, policies and procedures that from time to time may be updated on this Site by the Company.
BY USING OR REQUESTING ANY PART OF OUR SERVICES, THE USER IS AGREEING TO ALL THE TERMS AND CONDITIONS HERE SET FORTH; IF THE USER DOES NOT AGREE TO ANY ONE TERM OR CONDITION THE USER SHOULD NOT USE NOR REQUEST ANY SERVICE.
The Company reserves the right at its own discretion, to change, replace and insert any terms and conditions within this agreement at any time it deems fit. It is the Users sole responsibility to verify this agreement periodically regarding its entire content or any change or update that might have been introduced. The continued use of the Site or any Service provided constitutes an explicit consent on behalf of the user of the governing terms and conditions and any update that might have been introduced until that time of use.
Certain Services made available on the Site may been subject to additional terms and conditions. Until any time where the additional terms and conditions are in direct contradiction to the general governing terms and conditions, their validity and thus applicability shall prevail.
Subject to the Terms and Conditions in this Agreement, the services provided in connection with the Service are for the sole and individual use of the User. The Company can change, suspend, or discontinue the services at any time, including ceasing the availability of any functionality, product, service, data base or content. The Company can bestow limits to certain functionalities, services, products or access to Users as a part or as a whole under its own discretion, without prior warning and without undergoing any responsibility of such measures.
The User assures the Company, that in case of being a single individual (not a company) that he or she are older than 18 years of age. The User furthermore assures the Company that he or she are legally allowed to use the Service and take full responsibility for the selection and use of any of the services provided. This Agreement is deemed as invalid where by decree of any law part or all of its terms are considered illegal. The right of access to the Site or any of its Services are immediately revoked under any jurisdiction where there is a legal opposition to our Governing Terms.
The user is responsible for obtaining or maintaining any equipment or auxiliary service that is needed in order to be fully compatible with regards to accessing the provided services.
The User will not, nor allow any third party, directly or indirectly: (i) the use of re-engineering, dismounting, decompiling, or in any form trying to disclose the source-code or algorithms in use in whole or as a part of the services provided under the scope of the Site; ii) modify or create derivatives of any part of the Services; iii) rent or sublet, or use the Service for time-sharing or administrative services; or iv) remove or conceal any proprietary notifications of the Service. The Company withholds all proprietary rights and intellectual rights that are contained or constitute the Services as well as any copy of the whole or in part of these Services.
The user will not resort to any form of “deep-link”, “page-scrape”, “robot”, “spider” or automated methods, programs, algorithms or equivalent manual processes to access, acquire, copy or monitor any part of our Services or Content, or any other form of reproducing or avoiding the existing navigation structure or form in which the Services are presented, or any of its content. The Company reserves the right to terminate any connection related to these activities and to undertake any legal action deemed appropriate.
The User will not try to gain unauthorized access to any part of the service, any functionality, system or network that are directly or indirectly connected or associated to the Service, by means of “hacking”, “mining”, “phishing” or any other practice leading to obtaining unauthorized access to passwords or administrative credentials.
The User will not, by systematic attempt, track or test the vulnerability of the Service or any other network connected to the Service, nor shall try breaking, hacking, forcing, jamming, any other authentication method related directly or indirectly, within the same network or adjacent network connected to the Service.
The User will not take any action that can impose a heavy load on the Site’s or Service infrastructure, that is beyond reasonable need in order for an efficient provision of the Service. Any use considered excessive by the Company can be promptly terminated without prior notification and without any assumption of responsibility by the Company.
The User will not use any device, software, routine or try to interfere with the correct functioning of the Service or any of the transactions performed by the Service, or in use by any other person requesting or using the Service.
The User cannot use this Service or any of its content for any purpose that is illegal or prohibited by our Terms and Conditions.
The User shall not get involved in any activity, including but not limited to, posting, publishing, or transmitting any sort of texts, graphics or materials that: (i) are false or deceitful; ii) are damaging and defamatory; iii) invade third party privacy; iv) are obscene, pornographic or offensive or otherwise considered as such by the Company,;
v) promote fanatic beliefs, racism, hate or harm against any individual or group; vi) transgresses the rights of others, including any intellectual property, privacy or rights to publicity; (vii) violation, or the encouragement of any conduct that can lead to the violation of any applicable law or regulation, or that can give place to any civil liability, or (viii) uses the Service for, or as a part of, or in connection to any purpose that is illegal.
Booking with Madeira.Best
Madeira.Best allows its User to book activities, adventures and experiences (each one, considered an “Experience”) with independent service providers, tourist operators, hoteliers and other suppliers (each one, considered a “Service Provider”).
When the reservation of na offering is made, the User will have to provide certain identification elements such as: telefone number, or e-mail that can and ill be used by the Service Provider in order to confirm the users identity prior to his/her participation in the Experience. Once reserved and scheduled the Company will send the User and e-mail with the confirmation of the reservation. The stored information can be used contact the Users about, and not limited to, answer customer requests, personalize content, target the users social network and send information regarding new services, products and terms.
For security purposes, the Service Provider can request the User to provide a valid identification document, with a photograph, such as a passport, driver’s license or other. This has the sole purpose of identifying the customer and helping the Company and Service Providers to avoid fraud.
THE SERVICE PROVIDERS REFERENCES BY THE MADEIRA.BEST WEBSITE AND MOBILE APPLICATION ARE IDEPENDENT, AUTONOMOUS PROVIDERS AND ARE IN NO FORM EMPLOYEES OR AGENTS OF THE COMPANY. THE COMPANY CANNOT BE HELD RESPONSABLE BY THE ACTIONS, MISTAKES, INCORRECTIONS, OMISSIONS, MISSLEADING REPRESENTATION, VIOLATION OR NEGLIGENCE OF ANY OF ITS PROVIDERS OR FOR ANY PERSOANL DAMAGE, DEATH, DAMMAGE OF GOODS OR ANY OTHER SORT OF DAMAGE OU EXPENSES RESULTING DIRECTLY OR INDIRECTLY.
The use of Madeira.Best services by the Service Providers
The Service Providers must undergo a Service Provider Contract with the company prior to opening a Madeira.Best account. The Service Provider Contract includes adicional terms that govern the relationship between the Company and set forth the guidelines to using the Madeira.Best platform, including financial terms and conditions established between the Company and each Service Provider.
In conformity the User acknowledges and accepts this Agreement. The use of Madeira.Best by the Service Provider is subject to the terms and condition included in this Agreement as well as the Service Provider Contract. In case of conflicting terms between the Agreement and the Service Provider Contract, the latter prevails.
Product and Services, including any related to madeira.Best, made available on the Website or Mobile Apllication (including, but not limited to, activities, experiences and activity packs) are subject to the Sale Terms and Reimbursment policy.
Registration & Security
The User might be required , in order to use certain products or services, to register with the Company using a valid e-mail, selecting a username and securely defining a password. The User will provide the Company with precise information and will be responsible for maintaining his profile data updated. By not complying with the previous condition constitutes a violation of this Agreement and can result in the immediate suspension and termination of the Users registered account. The User cannot (i) select or use as his/her username the name of any other individual or company with the purpose of pretense or to pass as that individual or person; or (ii) use a username any name that might have trademark or proprietary rights and for which use explicit consent has not been given by the legal owners of such name, trademark or property.
The Company upholds the right to refuse, deny, erase and ban any User at its own discretion.
The User is responsible for keeping his/her credentials, such as password and profile data strictly confidential and assumes total responsibility for any activities or actions performed by any individual making use of such credentials. The User must immediately inform the Company if he/she witness any sort of unauthorized access to their credentials or account.
The User agrees that all content and materials (collectively referred to as “Content”), delivered by means of the Service or any other method made available by the Company via its website, or mobile application are protected by copyright, registered trademarks, patented, trade secrets or other proprietorial rights upheld by law.
Except when explicitly authorized by the Company, in writing, the User agrees not to sell, license, rent/sublet, modify, distribute, copy, reproduce, transmit, publicise, advertise, publically display, adapt, edit or create works with any material or content.
However the User can print or download in a limited and reasonable amount any material or content from the website or mobile application, exclusively intended for his/her information and reference; and as long as the User guarantees the protection of the proprietary rights.
The reproduction, copy or distribution of any content, material or design elements on the website or mobile application for any other purpose is strictly prohibited without prior written consent provided by the Company.
Furthermore, the Service can allow the User to share content with other users or with the company (ex: via comments or other forms of shared communication or promotion). The User agrees not to use any of these functionalities to load, send e-mails, post, publish or in any other form transmit any content that: (i) violates any restriction here stated or (ii) is of commercial nature (unless previously authorized by the Company). The Company reserves the right to remove, without prior warning, and to its own discretion and form of content that does not fulfil these requirements.
By loading, uploading, transferring, send e-mails, posting, publishing or by any other mean of transmission, any sort of content, via any service provided, or by providing any sort of feedback (such as, but not limited to: suggestions, complaints, ideas, results, modifications, improvement, translations, discoveries and observations) to the Company, the User, without any restriction and for perpetuity, concedes full rights to the Company, exempt of royalties, credits, copyright, or any renounces any other form of recognition or compensation.
The User also guarantees that he holds all the rights, upon submitting content, to uphold the unconditional concession of all of the previously claimed proprietary rights to the Company.
If the User removes any submission posted via the Service, the concessioned rights transferred to the Company will not be terminated and will hold as long as the User doesn’t request in writing, requesting that such rights be revoked by listing explicitly all the content previously submitted that should undergo removal. The Company cannot guarantee that all items previously submitted can be revoked and removed but will undergo, with reasonable diligence, and to the best of its capability, procedures to comply with the User’s request,.
On occasions the Company can offer its Users special promotions or exclusive experiences, in exchange for referrals made to other Users regarding the Site and its Services.
In order to participate and benefit of such offerings the User that makes a referral must login into his account and request a customized link pertaining to the special offering. The User can share, forward, e-mail, or in any other form transmit the specific link to any amount of Users that are not current and registered users (“Referrals”) of the website, mobile application or Services provided by Madeira.Best. A registered User is an individual or company that already has a user account registered with Madeira.Best. There is no limitation to the quantity of Referrals that a Referrer can perform, however the offering might be limited in quantity or value, but such information will be properly disclaimed under the specific terms of the each promotion. For each Referral that follows the customized link provided by the Referrer that results in a new registration and qualified purchase, the Company will automatically credit the Referrers account with the corresponding amount of credits, or benefits as stated in the Terms of each promotion. Each Referral only account for one registration even if he/she receives and makes use of multiple customized links provided by the same Referrer or by multiple Referrers. The very first registration, followed through by the use of a specific customized link will endow that specific Referrer.
The Company reserves the right to not issue any special offers, at its own discretion, for any reason or no reason at all. Unless specified specifically by the Site, all credits issued in reference to special offers will expire automatically after 12 months if not used until then. In order to be eligible to receive special offers, the Company can request that the Referrer or Referral have a valid credit card registered under the Referees or Referrals account.
If the Company determines that any Referrer or Referral has tried to obtain an unlawful advantage, or in any other way has violated the terms or the spirit of such offering, the Company holds the right to revoke and annul any given credit or benefit conceded to either the Referrer or Referral. The Compnay reserves the right to modify or terminate any special offering at any time at its own discretion. All special offering are subject to the overall terms and conditions stated under this agreement or specific terms stated in an offering by offering conditions.
Considerations regarding travel
When the User uses the Service to collect information or perform a reservation, he/she should be aware that certain destinations and activities might involve a greater risk than others and that the experiences and adventures are by nature unpredictable activities. The Company appeals to all Users to revise all potential travel prohibitions, warnings, announcements and advice issued by the Portuguese Government or any other source prior to reserving the trip.
Information regarding the conditions in the multiple countries and the risk level associated with travelling to such destinations, specially international destinations can be obtained by the Portuguese Government, most specifically in its official source of information for tourists that can be visited here: www.visitportugal.com along with other on-line and off-line sources..
The User is solely responsible for being informed and for fulfilling all the requisites regarding documentation, such as: passport, visas and other travelling related documents in order to attain the adequate insurance coverage, to guarantee that the individual Use rand the Users travel Group can take all the appropriate precautions regarding health, security before, during and after the vacation. Although the Company can, from time to time, provide relevant information about such topics, such information is just shared for reasons of convenience and cannot be assured as for being up to date, complete or precise.
BY INFORMING THE USER OR ACTING AS A FACILITATOR REGARDING ANY DESTINATION OR ACTIVITY, THE COMPANY DOES NOT REPRESENT OR GUARANTEE THAT THE TRAVELS TO THE DESTINATION OR THE ACTIVITIES ARE EXEMPT OF ANY ASSOCIATED RISK. THE USER RECOGNIZES AND AGREES THAT THE COMPANY IS NOT RESPONSIBLE FOR ANY DAMAGE OR LOSS (INCLUDING BUT NOT LIMITED TO: DAMAGED PROPERTY, THEFT, LESIONS, SICKNESS OR DEATH) THAT CAN OCCUR DURING OR BE THE RESULT OF ANY TRAVEL OR ASSOCIATED ACTIVITY. THE USER IS IN THE BEST POSITION TO EVALUATE THE CURRENT CONDITIONS AND DETERMINE THE SECURITY AND KNOWLEDGE REQUIRED RELATIVE TO ANY CHOICES MADE BY THE USER IN REGARDS TO ANY TRAVEL, ACTIVITY OR EXPERIENCE. THE USER MUST EXERT INDEPENDENT JUDGEMENT AND CAUTIOUSLY ACCESS ALL INFORMATION BEFORE DECIDING TO PARTICIPATE OR NOT IN A SPECIFIC ACTIVITY.
The User is responsible for all his activities in connection with the Service. The User will defend, indemnify and exempt the Company and its affiliates from any responsibility as well as exempt each if its employees, contractors, directors, suppliers and legal representatives from any responsibility, complaint, expenses, including legal representation that can arise from the User (i) using or making ill use of the Service; (ii) accessing any part of the Service, or (iii) violation of the terms in this Agreement.
Exemption of Waranty
THIS SERVICE IS PROVIDED AS IS, WITHOUT ANY GUARANTY OR ASSURANCE OF ANY KIND, OR OF ANY FORM, INCLUDING WITHOUT ANY LIMITATION, COMMERCIALLY APPLICABLE GUARANTEES, APTITUDE FOR A PARTICULAR PURPOSE OR NON-VIOLATION. THE COMPANY WILL NOT GUARANTY THAT (I) THE SERVICE IS EXEMPT OF ANY VIRUS OR OTHER HARMFUL COMPONENTS OR FACTORS, OR (II) THAT THE RESULTS OF USING THE SERVICE WILL FULFIL THE USERS EXPECTATIONS OR REQUIREMENTS.
Limitation of Responsability
THE COMPNAY WILL ALSO NOT BE HELD ACCOUNTABLE FOR ANY LOSS OR DAMAGE OCCURING DIRECTLY OR INDIRECTLY, OF THE UNCAPABILITY OF ACCESSING THE WEBSITE OR MOBILE APPLICATION (INCLUDING WITHOUT ANY LIMITATION ANY DELAYS OR INTERRUPTION OF SERVICE RELATED TO ELECTRICAL OR MECHANICAL FAILURE, DENIAL OF SERVICE ATACKS (DOS), PROCESSING FAULTS, DATABASE CORRUPTION, COMUNICATIONS PROBLEMS, INTERNET AND UTILITIES FAILURE. THE PREVIOUSLY STATED LIMITATIONS DO NOT APPLY SINCE THEY ARE ALREADY PROHIBITED BY LAW.
ALÉM DISSO, A EMPRESA NÃO SERÁ RESPONSABILIZADA POR QUAISQUER PERDAS OU RESPONSABILIDADES RESULTANDO, DIRECTA OU INDIRECTAMENTE, DA INABILIDADE DO UTILIZADOR DE ACEDER OU DE OUTRO MODO UTILIZAR O SITE (INCLUINDO, SEM LIMITAÇÃO, QUAISQUER ATRASOS OU INTERRUPÇÕES RESULTANTES DE FALHAS RELACIONADAS COM EQUIPAMENTOS ELECTRNICOS OU MECANICOS, NEGAÇÃO DE SERVICE ATTACKS, FALHAS DE PROCESSAMENTO DE DADOS, TELECOMUNICAÇÕES OU PROBLEMAS DE INTERNET OU FALHAS DAS UTILIDADES. AS SUPRACITADAS LIMITAÇÕES NÃO SE APLICAM NA MEDIDA EM QUE SÃO PROIBIDAS PELA LEI APLICÁVEL.
Third-party websites and products
The Website allows the User to access Services or products by means of links to other websites, service providers (including commercial), internet resources, collectively designated as “Third-party”, are not in any way controlled or under control by the Company and the User acknowledges that the Company cannot be held accountable or charged of any direct or indirect responsibility arising from any damage or loss caused by or from in connection with the Third-party, content, information, services, products or by any other means made available by the Third-parties. The User will indemnify and exempt from any responsibility the Company in regards to any complaints arising from or in connection to the provision, supply or sale of any service or product form any Third-party or brought upon due to any omission on behalf of the User, or by violation of any of the Terms and Conditions applicable. If the User has or holds any litigation with a Service Provider, the User will exempt the Company of any request regarding indemnification or compensation of any nature, known or unknown, provided by directly or indirectly by any provider involved in the litigation.
The Company can terminate the Users access to any or all of the Services provided at any time and for any duration, with or without reason, with effect from the moment of notification (which can be executed via email, without any need to prove that the email was opened or read by the user). After being notified, the User will not be able, and shall not try to access any of the Services. All provisions under this Agreement, will outlive, including, without any limitation, guarantees and liability the termination of the Service.
Exportation and Sales Control
The user agrees that he/she cannot import, export, re-export, or transfer, directly or indirectly, any part of the Service or any information made available by, or in accordance with the provided Service, unless when in full compliance with the Portuguese and foreign laws and applicable regulations.
All the content on the Website and Mobile Application, such as texts, graphic elements, logos, icons, images, audio clips, video clips, digital assets, data compilations, source code and software are exclusive property of the Company or of its content suppliers and are protected under copyright laws and Portuguese author rights. The compilation of all site-wide content and mobile application content are exclusive property of the Company and are protected by Portuguese and International copyright laws.
Failures or faults of any part in exercising any aspect or term of this Agreement, will not be considered as a resignation of any sort nor the dismissal of any term or condition.
The Company cannot be held responsible for any fault or failure to execute its obligations hereby defined, when these faults or failure arise from any reason that is not within reasonable control by the Company, including but not exclusively and without any limitation, mechanical failures, electronic or electric failures, communication failures (“noise over the lines”). If any provision under this Agreement is considered invalid or inapplicable, this provision shall be limited to its extent of applicability or removed but always in a way to enforce the binding conditions that guide the principles of the Agreement.
This Agreement cannot be reapplied, transferred or sub-licensed by the User without the express written consent by the Company. The Company can transfer, reapply, repurpose or delegate this Agreement, its rights and duties without any consent but its own. This agreement will be ruled and arbitrated in accordance by the laws of Portugal, as if the parties were both Portuguese citizens. All parties subject any dispute, exclusively to the State and National Courts of Portugal and accept that all legal procedures are disputed exclusively under Portuguese jurisdiction.
All parties agree that this Agreement is complete and declare to have fully understood all of its terms and conditions. No agency, partnership, joint-venture or employment will arrise from this Agreement and the User has no authority, of any kind, to establish any sort of imposition or obligation upon the Company.
What kind of information that the Company collects?
The information we collect from customers / users enables the Company to customize and enhance the services provided. We collect the following types of information from our customers / users:
Personal information provided by our customers / users: The Company may receive and store any information that our customers / users providenciarem on our website in any form. The type of personal information collected includes: full name, credit card data / debit username and password, purchase history and also other information necessary for the Company to provide its services. The personal information that our customers / users provide us may be used, for example, for the purpose of responding to requests to various services, customizing the content you see, and communicating with customers / users about new services.
E-mail communication: The Company may use the client / user email address to contact you for administrative reasons, or for reasons of support services to customers for promotional reasons, for reasons of infringement of intellectual property rights privacy, or defamation issues. Often receive a confirmation when a customer / user opens an email from the Company if your computer behave this type of program. The Company uses this confirmation as support to make the most interesting and useful emails. When you receive an email from the company, you can choose not to receive further emails in the future, following the instructions to cancel sending and delete the contact database.
The Company sharing customer data/user receiving?
Personal information about our customers / users is an integral part of our business. We do not rent or sell your personal information to anyone. We share personal information of our customers / users only according to the form described below.
Business affiliates that we do not control: We anticipate that we may become affiliated with a wide range of partners and work closely with these companies. In certain situations, these companies can sell items to our customers / users through our Website. In other situations, these companies can provide services jointly with affiliated businesses. The customer / user can easily recognize when an affiliated company is associated with your transaction, and the Company will share personal customer information / user who is related to these transactions and this affiliate business. In other circumstances a business of a third party may provide website services ‘hosting’ and maintenance for the Company, and we can share these deals with personal information only, and only until they complete their contractual obligations to the Company.
Agents: We use other companies and individuals to perform tasks for us and we need to share customer information / user with these companies to provide products and services to our customers / users. Unless otherwise informed, Company agents have no right to use the personal information we share with them beyond what is necessary to give us assistance. Thus, the client / user consents to the sharing of personal information by the above reasons.
Financial information: As mentioned above, the Company may have access to a secure portion of personal customer information / users is collected and stored by our Payment Processor. We may from time to time apply for and receive some financial information of our customers / users of our Payment Processor for the purpose of completing transactions that have started through our website.
Promotional offers: The Company may make offers of other products or services to our customers / users. But when the company does not provide data such as your name and address to other companies. If the client / user does not want to receive these offers, you can send an email with the request for email@example.com
Company protection and others: The Company may disclose Personal Information when we believe in good faith that disclosure is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property or safety of the Company, our employees, users, or others. This includes exchanging information with other companies and organizations related to fraud protection and credit risk reduction.
Information the customer/user chooses to share: Any personal information that the customer / user voluntarily decide to include a publicly accessible area on the Website will be available for other users to access such content. This applies to information the customer / user available through the features associated with third-party services. At the time when the client / user makes this data available in either form, this information may be used by the recipient without restriction.
With the client / user consent: other than as set out above, the client / user will be notified when personal information may be shared with third parties and it may intervene preventing the sharing of this information.
Conditions of use:
Is my personal information safe?
Personal information of the client / user contained in the Company’s account is protected by password for privacy and security of customers / users. The customer / user needs to ensure that there is no unauthorised access to the account or personal information, which will make selecting and protecting your password appropriately and limiting access to your computer and unplugging browser ever after ending the session.
The Company seeks to protect client / user information to ensure that your information remain private, however, the Company can not guarantee the security of the information contained in the user’s account. Unauthorised entry or use, hardware or software failures, or other factors may compromise the security of all the user information and any time.
What personal information do I access?
The Company allows the client / user access to certain personal information about the customer / user in order to see, and at times, make an update of this information. We suggest that you review your account settings to see your options.
What options do you have?
The customer / user may decline to provide certain information to our Company, but in this case we can not provide some features and functionality of the Website.
The customer / user can change or delete your profile information at any time by accessing your account preferences through the Website.
The customer / user may request that your account be deleted by sending an email to firstname.lastname@example.org. Please note that some information may be stored in our records after the account has been deleted.
The customer / user may choose not to receive certain email communications during the registration process. However, when registering, the customer / user to automatically choose to receive communications from promotions or contests promoted and managed by the Company through a company’s internal list.
The customer / user may opt out of these contests or promotional lists at any time by following the link in any of the emails received. When making the registration, the customer / user accepts also receive an e-mail experience on a daily basis for the city / area it inhabits. The Company uses your zip code to determine this function, but can opt out of receiving this email at any time by following the link in the email you receive.
The Company uses commercially reasonable physical safeguards, management and techniques to preserve the integrity and security of personal information of customers / users.
The Company can not, however, ensure or warrant the security of any inforação aa we transmitted, what the customer / user to make their own risk. If we know of any fault and security, we will try to notify the customer / user electronically so you can take the measures it deems appropriate.
The Company will post a news via the Website if a security breach happen.
Customers/users of the Website
The website is hosted in the European Community. If the customer / user chooses to use the Website in other regions with laws governing data collection and different use from those of the European Community, so keep in mind that you are transferring your personal information outside the European Community when supplies this information you consent to this transfer.
The conditions of sale and refund apply to purchases (“Vouchers”) markings and scheduling various activities, experiences, and adventures of business partners (“Partners”) of Madeira.Best.
Purchase vouchers – Terms and Conditions
Purchase vouchers can only be performed by users “BEST”. To be customer / user must register an account on www.madeira.best Vouchers may only be used for specific activities offered by “partners”. Limit (1) voucher per rescue unit. Only one voucher may be used per order, except as otherwise specified by the seller / prescriber. Vouchers have no cash value. If used for items with lower value, Madeira.Best will not carry out any return. Returns made by the sellers / prescribers are at your sole responsibility. To cash a voucher for less than the amount stipulated in this Voucher, there is no right to a credit or cash or a Voucher, unless expected / stipulated in national legislation. Only have the right to return, as referred to above is the amount paid by a voucher exceeds the discounted value. Violate that redemptions are the sole responsibility of each vendor / prescriber (and never the Madeira.Best). Vouchers can not be combined with other vouchers, third party certificates, coupons, or promotions, unless it is otherwise specified by the seller / Prescriber service. The Madeira.Best and sellers / prescribers are not under any circumstances responsible for lost or stolen Vouchers or by the Voucher reference numbers.
Unless specifically mentioned in the ‘Special Conditions’ of an experiment specifies if the customer wishes to change the experience, write an email to email@example.com and within ten (10) days Madeira.Best return the amount paid by any voucher that has not been used by the original form of payment. For experiments ‘Getaway’ requiring you to select a specific date or period how long you can use the voucher, you can return your voucher which was not used and get full refund within 24 hours from the time of purchase. After the purchase is effected the Madeira.Best can not guarantee any returns, except those set out in ‘Terms of Sale’.
100% Satisfaction Guarantee Madeira.Best
We want to ensure every client has an exceptional experience. If experience that bought in Madeira.Best not as described on our website, please contact us, ground dissatisfaction and we guarantee the return.
Bankruptcy or foreclosure of Seller’s company/Prescriber
The Madeira.Best will honor your request for a refund in the eventual case of a seller / prescriber fail or terminate your company before the expiration date of the voucher.
Issues with vendors / prescribers
If you have difficulty using your purchase, please contact us at the number (+351) 291 648 620 | 291 648 621 or send us an email to firstname.lastname@example.org, and our team will do everything in their power to resolve the situation without delay. Additionally, Madeira.Best will always honor your request for a refund before the expiry date of your voucher.
Validity of the Voucher
The expiry date of your voucher is listed in the section of the ‘Special Conditions’ web page of the experience. Once your Voucher achieve the shelf life, loses its value, and Madeira.Best may not issue a refund. But the partner / service provider is responsible for allowing you to use the voucher for at least the amount paid, even after the promotional value has expired. What does this mean? Vouchers have two separate values:
a) the “amount paid”
b) “promotional value”.
The “promotional value” is the additional value beyond the amount paid. For example, if you pay € 20.00 for a Voucher will be entitled to € 50.00 services from a seller / promoter / agent, the amount paid is € 20,00 (this figure does not expire until used or returned) and the promotional value is € 30.00 (this value expires on the date indicated on the voucher, except when the expiration date of the promotional value prohibited by law).
No full or partial refund is made to customers who fail with the request to use an experience of scheduling offers the date (s) specified on the voucher. If for some reason the experience of scheduling offers is canceled or rescheduled by Madeira.Best or by the seller / promoter / agent, Madeira.Best send an e-mail to notify such cancellation or rescheduling. If the experience of scheduling offers is rescheduled, the email will include the new date for this experience. If you do not have availability on the new date specified for the experience, you will be entitled to a refund of the amount paid, made the request. But if the experience specifies that date is canceled and not rescheduled for the Madeira.Best will automatically return the amount paid.
For Madeira.Best Payments, the Company accepts payments by the payments stipulated in respect of payments screen. Costs occur at the time of purchase or shortly thereafter. The Company does not accept payment by ways other than those specified in respect of payments screen. You agree to pay for their purchases through the ‘Payments Madeira.Best’ and agree that the Company may charge payments by user-selected payment instruments to collect such payments.
Madeira.Best returns, cancellations, reservation changes.
This section explains that returns, cancellations and Company reserve changes related to reserves and marking activities, adventures and experiences (“Experiences”) through the Payments Madeira.Best. No refund will be made after the occurrence of a scheduled experience regardless of user have attended or not, except those described in Madeira.Best 100% Satisfaction Guarantee described in the above-mentioned Vouchers Purchase.
Payment service charges levied by Madeira.Best payments are not returnable. Cancellations of an experiment carried out 72 hours in advance of the start of the experiment, as listed in the user’s confirmation email, you will receive a return by the Company. No refund for cancellations made less than 72 hours before the start of the experiment, unless specified otherwise herein. Any changes to the date or time of marked experiences are subject to the availability of sellers / promoters / agents. Up to 72 hours before the scheduled and subject to availability experience, you can change the date and time of experience at no extra cost. If unavailable, you may still have the right to cancel and receive a refund as described in this section. Up to 72 hours prior experience marked by the seller / promoter / agent, you can change the date or time of experience in certain circumstances and subject to availability, however, charges may be applied. To change the date or time of the user experience 72 hours of the scheduled time for the experience, you waive any right to return within this section.
Users are responsible for paying any taxes to the Government awarded for the use of this Service, including but not limited to, sales, use or value-added taxes. In the event the Company is required to receive these taxes, the applicable fee will be added to the bill to charge to the user.
YOU AGREE WITH ANY OF DELIVERY RELATED DISPUTES WITH CHARGES ACCOUNT USER IN WRITING TO THE COMPANY WITHIN THIRTY (30) DAYS AFTER THE DATE OF COLLECTION, OTHERWISE THIS CONFLICT CASE WILL NOT BE waived and THIS COLLECTION WILL BE FINAL AND NOT SUBJECT TO ANY RIGHT OF REPLY. YOU ALSO AGREE IN GOOD FAITH THAT WILL ATTEMPTING TO RESOLVE DISPUTES DIRECTLY WITH THE COMPANY BEFORE YOU APPLY TO ANOTHER RESOLUTION METHOD OR CONFLICT RESOLUTION MECHANISMS, INCLUDING BUT NOT LIMITED TO PAYMENT PROCESSOR TO chargebacks BROADCAST REQUEST YOU.
When making a purchase through Madeira.Best agree to receive our experience Madeira.Best daily via e-mail (with special special offers in your area) and special promotional offers. If you do not want to receive such emails sporadically, please send us an email to email@example.com with the word: REMOVE. These conditions of sale and returns are void when prohibited by law. These conditions may change from time to time and such changes will become effective the moment they are published on the Site. It is sole responsibility of each check the Sites from time to time to see if there are changes in the conditions.
Focused on our customers
It aims to provide you the best vacation, through the best experiences. If you have questions, comments or opinion, please do not hesitate to contact us at info @ wood, .best. We work daily to improve our service and get their feedback.